1. Introduction 

This Privacy Policy explains how Inside Line Solutions Ltd, trading as Inside Line (“we”, “us”, “our”), collects, uses, stores and protects personal data. 

We are committed to protecting your privacy and handling personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

2. Who We Are 

Data Controller: 
Inside Line Solutions Ltd (trading as Inside Line) 
Company Number: 16781634 
Registered Office: 12 Whiteladies Road, Bristol, BS8 1PD, United Kingdom 

Contact Email: info@inside-line.co.uk 
Website: www.inside-line.co.uk 

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details above. 

3. Personal Data We Collect 

We may collect and process the following types of personal data: 

a) Information you provide directly 

Name 

Job title 

Organisation name 

Email address 

Telephone number 

Information submitted via our website contact form 

Information provided during enquiries, meetings or correspondence 

b) Contractual and business data 

Client contact details 

Billing and invoicing information 

Project-related correspondence 

c) Website usage data 

When you visit our website, we collect limited technical data through Google Analytics, including: 

IP address (anonymised where possible) 

Browser type and version 

Pages visited and time spent on pages 

Referring website 

This data does not directly identify you. 

4. How We Use Personal Data 

We use personal data for the following purposes: 

To respond to enquiries submitted via our website or email 

To provide our consultancy and professional services 

To manage client relationships and communications 

To issue quotations, contracts and invoices 

To comply with legal and regulatory obligations 

To monitor and improve our website performance and usability 

We do not use personal data for automated decision-making or profiling. 

5. Lawful Basis for Processing 

Under UK GDPR, we process personal data on the following lawful bases: 

Contract – where processing is necessary to perform a contract or take steps at your request before entering into a contract 

Legitimate Interests – for running and improving our business, communicating with clients, and responding to enquiries 

Legal Obligation – where required for accounting, tax, or regulatory purposes 

6. Data Sharing 

We do not sell or rent personal data. 

We may share personal data only where necessary, including with: 

Professional advisers (e.g. accountants) 

IT and hosting service providers 

Subcontractors engaged to support delivery of our services (where required) 

All third parties are required to process data securely and only for the specified purpose. 

7. Data Storage and Security 

We take appropriate technical and organisational measures to protect personal data, including: 

Secure email and cloud-based storage 

Access controls limited to authorised persons 

Reasonable steps to protect against loss, misuse or unauthorised access 

8. Data Retention 

We retain personal data only for as long as necessary, including: 

Client and contractual records: for the duration of the relationship and a reasonable period afterwards 

Financial and invoicing records: typically 6–7 years to meet legal obligations 

Website enquiry data: retained only as long as necessary to respond and follow up 

9. Your Rights 

Under UK GDPR, you have the right to: 

Access your personal data 

Request correction of inaccurate data 

Request erasure of your data (where applicable) 

Object to or restrict processing 

Request data portability 

Withdraw consent (where consent is relied upon) 

To exercise any of these rights, please contact us at info@inside-line.co.uk. 

10. Cookies and Analytics 

Our website uses Google Analytics to understand how visitors use our site and to help improve performance. 

Google Analytics uses cookies to collect anonymous usage information. You can control or disable cookies through your browser settings. Further information about Google’s data practices is available on Google’s website. 

If required, a separate Cookie Policy may be provided. 

11. Complaints 

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): 
https://www.ico.org.uk 

12. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.